سياسة الاسترداد
Last updated: 4 October 2026
At Milda Arabia, we want you to shop with confidence. This Return and Refund Policy is written to comply with UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations issued under Cabinet Decision No. 66 of 2023, which govern returns, refunds, and warranty rights for online purchases in the UAE.
1. Your 14-Day Right to Return
If you purchased online, you may return most items within 14 days of the delivery date, provided the item is unused, undamaged, and returned in its original packaging with all tags and accessories, along with your proof of purchase (order number or receipt).
2. Items That Cannot Be Returned Once Opened
For hygiene and safety reasons, and in line with standard practice for baby-care and feeding products, the following items cannot be returned once the packaging has been opened or the product has been used, unless the item is defective:
- Feeding bottles, teethers, pacifiers, and feeding sets
- Bibs, brushes, combs, and other items that contact a baby's skin, mouth, or hair
- Gift cards
- Customized or personalized items
This exception does not affect your statutory rights for defective or misrepresented goods described below.
3. Defective, Damaged, or Incorrect Items
If an item arrives defective, damaged, or different from what you ordered, you are entitled under UAE Consumer Protection Law to a free repair, replacement, or full refund, regardless of the 14-day window and regardless of whether packaging was opened. Please contact us within a reasonable time of discovering the issue, with photos of the item and packaging where possible, so we can resolve it quickly.
4. How to Request a Return
To start a return, contact us at mildaarabia@gmail.com or +971 55 832 7560 with your order number and the reason for return. We will confirm whether the item is eligible and provide return instructions. Please do not send items back without contacting us first.
5. Return Shipping Costs
- Change of mind returns: the customer is responsible for return shipping costs.
- Defective, damaged, or incorrect items: Milda Arabia covers the return shipping cost, or will arrange collection where possible.
6. Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued within 14 days of receiving the returned item:
- Orders paid online are refunded to the original payment method.
- Orders paid by Cash on Delivery are refunded via bank transfer; we will request your bank details to process this.
Original shipping fees are non-refundable except where the return is due to our error or a defective item.
7. Orders Outside the UAE
For orders shipped to GCC countries (Saudi Arabia, Qatar, Oman, Kuwait, Bahrain) or internationally, the same return rights apply. Return shipping times and costs may be longer or higher due to distance; we will advise you of these when you contact us to arrange a return.
8. Your Rights Are Not Limited by This Policy
Nothing in this policy limits your statutory rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations. Where any term of this policy conflicts with those statutory rights, your statutory rights prevail.
9. Contact Us
If you have questions about a return or refund, contact us at mildaarabia@gmail.com or +971 55 832 7560, or write to us at B.C. 1303015, Ajman Free Zone C1 Building, Ajman Free Zone, Makani No. 4442612247.